An engineering services practice for Microsoft Business Applications
Kode AI is a hands-on engineering team. We build, implement and support Dynamics 365 and Power Platform requirements for our customers, and design production AI agents where they add real value, working inside your environment as an extension of your team. We start from the result you need, then engineer backward to the agent, data and controls that get you there.
ENGINEERED FOR THE MICROSOFT ECOSYSTEM
We sit where AI, customer experience and business operations meet. That's where the value is real, and where most AI projects stall.
Build and implement the Dynamics 365 and Power Platform work you already need, from new capabilities to integrations and fixes, delivered by engineers working inside your environment, not a ticket queue.
Route, triage and resolve customer conversations with agents that understand queue context and case history, and know exactly when to hand off to a person.
Replace manual case handling and approvals with agents that read from Dataverse, act through Power Automate, and keep a person in the loop wherever judgement is required.
Most AI pilots never reach production because nobody designed for scale, security or failure. We build the architecture and guardrails that make production possible from day one.
We work directly with the people who own the problem, not just IT. Together we agree what needs to change, prove it quickly, then build it properly.
Agree what success looks like, and what's out of scope, before any engineering starts.
Build a working slice against one real process, with its real constraints, not a demo dataset.
Wire the data, actions, guardrails and human checkpoints into something that runs reliably.
Track whether people actually use it and what it's worth, then improve what matters.
Outcome-based by design
Every engagement starts with the result you need and how you'll know it worked. The architecture, agents and automation are built to move that number, not to look impressive in a demo.
Define an outcomeCommercial, customer or operational.
Clear signals, baseline and success measure.
Agents, workflows, data and human control.
YOUR NEXT AI INITIATIVE SHOULD SHIP.
Get in touch
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Prefer email? Write to hello@kodeai.com.